Frequently
asked questions.

Standard UK delivery takes 3–5 working days. Once your order is dispatched you'll receive a shipping confirmation email with your tracking details.

Yes. Once dispatched, you'll receive an email with your tracking number. You can also log into your account dashboard and view live tracking under the Order Tracking tab.

We currently ship within the UK. International shipping is coming soon — sign up to our newsletter to be notified when we expand to your country.

Please contact us as soon as possible via the live chat on our site. We process orders quickly so changes cannot always be guaranteed once an order is placed, but we'll always do our best.

Each Glow Agenda journal is a premium guided planner designed around beauty, self-care and intentional living. Inside you'll find daily reflection prompts, routine trackers, lifestyle planning pages and affirmations — all beautifully printed on quality paper.

Yes — all journals arrive sealed and wrapped, making them feel luxurious and gift-worthy. Because of this, we're unable to accept returns on opened journals unless the item is damaged or incorrect.

Full product and materials details are listed on each product page. If you have a specific question our team is happy to help — just drop us a message via the live chat.

Returns are only accepted for damaged, faulty or incorrect items. As our journals are sealed, we cannot accept returns on opened products. Please contact us within 14 days of receiving your order. Return shipping costs are the customer's responsibility.

Refunds are only available for items that arrive damaged, faulty or incorrect. If your item qualifies, please log in to your account dashboard, go to the Returns tab, and submit your request — our team will review it personally.

We're really sorry to hear that. Please reach out via live chat on our site with a photo of the damage and your order number — we'll sort a replacement or resolution for you right away.

Head to our sign-in page and select "Create Account". You can sign up with your email or continue with Google. Having an account gives you order tracking, returns management and priority support.

The fastest way is via the live chat widget at the bottom-right of our site — our AI assistant is available 24/7 and our team responds during business hours (Mon–Fri, 9am–6pm GMT). You can also submit a request through your account dashboard.

On the sign-in page, click "More sign-in options" then "Forgot password". Enter your email and we'll send you a reset link.